Refund Policy
The honest truth about refunds. We're reasonable humans. Let's figure it out together.
TL;DR
All sales are generally final because your placement goes live instantly. But if something broke on our end, or you were double-charged, email us — we'll make it right.
1. How This Product Works (Important Context)
When you purchase a state placement on 50states.lol, your brand appears on the live map immediately upon payment confirmation. The product is delivered instantly and digitally. There is nothing to ship, nothing to download, and no waiting period.
Because of this instant delivery, refunds are not automatically available simply because you changed your mind, accidentally bought the wrong state, or your co-founder told you it was a dumb idea. We say this with love. (It's not a dumb idea. You're on the map now.)
2. When You Are Eligible for a Refund
You are eligible for a full refund in the following situations:
- Technical failure: You were charged but your placement never appeared on the map due to a bug on our end.
- Duplicate charge: You were charged more than once for the same transaction.
- We rejected your submission: We removed your placement for policy violations before it was ever publicly visible. In this case you get a full refund — you didn't get anything.
- Unauthorized transaction: Someone used your payment method without your knowledge. Contact your card issuer first, then us.
3. When You Are NOT Eligible for a Refund
You are not eligible for a refund if:
- Your state was stolen by another user — this is a core feature of the platform, not a bug. You agreed to this when you purchased.
- You changed your mind after your placement went live.
- You submitted incorrect brand information and want a do-over. (Email us — we may be able to update it manually, which is way better than a refund anyway.)
- You decided the map "isn't for you" after completing the purchase.
4. Got Stolen? Here's What Happens
When your state is stolen, you are not refunded — the steal price is paid by the new owner, not recycled back to you. The pricing model is: new owner pays more, old owner loses the spot. That's the game.
We know. It stings a little. That's kind of the point.
5. How to Request a Refund
If you believe you qualify for a refund based on the criteria above, email us at zeeshana07x1@gmail.com with:
- The email address used at checkout
- The state you purchased
- A brief description of what went wrong
We aim to respond within 2 business days. If your refund is approved, it will be processed back to your original payment method within 5–10 business days depending on your bank.
6. Our Promise
We're a small team that built something fun. We're not trying to rob you. If something genuinely went wrong on our end, we will fix it. If you email us like a reasonable person, we will respond like reasonable people.
That's the whole promise.